Which countries do you ship to?

We ship to Australian and New Zealand Bricks and Mortar as well as online stockists. Freight is individually calculated with our trusted courier services to offer stockists the most economical freight option available to us.

What's the minimum order amount?

Each brand has its own minimum order amount and each product has its specific minimum order quantity.

Each product is ordered in increments (detailed in description). If your order has been placed with incorrect increments, a member of our team will be in touch with you to amend you order.

Please email us at hello@rhinorhino.com.au to find out more.

What is your warranty process?

If you or your customer believes that a product is faulty or damaged, and the product has been purchased in the last 12 months, simply email us on hello@rhinorhino.com.au with the receipt, description/photos/videos detailing the fault or damage and one of our team members will get back to you. Once the product has been assessed to be faulty/damaged due to production, we will organise to replace it with a new one.

What if some of my order is out of stock?

Your 'out of stock' items will be placed on a separate backorder. You will be notified once this stock arrives.  If you have an item that will no longer be back in stock, we will email you.

What are the terms of payment?

Payment is required prior to the shipment of goods.  A pro-forma invoice will be issued to facilitate this. 

​For all items on backorder, we require a 50% deposit to secure the order.